FAQ

eVision, Inc. return policy:

You may return unopened boxes of lenses or sterile glass vials within 30 days of purchase for a full refund, excluding shipping and handling charges.

For any returns you must first contact a Customer Service Representative at customerservice@evision.com to receive a Return Merchandise Authorization (RMA) number. Your RMA number must accompany all returned merchandise. When returning an item to eVision.com, please enclose your original invoice. Mail returns to: eVision, Inc., 300 N.E. Multnomah Street, Suite B, Portland, Oregon, 97232.

Prescription Verification Policy:

It's eVision's practice to verify every order with your eye care provider. eVision or one of its trusted partners will attempt to contact your eye care professional and wait for a response.

Site Security:

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.

Most Fortune 500 companies use SSL security to protect their sensitive information. When you use our secure ordering page you can be assured that your sensitive information and monetary transactions with eVision.com are encrypted, safe, and secure.

Information on a Prescription:

The information for each eye is identified as follows:
OD = Right Eye
OS = Left Eye

Brand:
Brand name of the contact lens
(Acuvue 2, Soflens, Focus, etc.)

Power/Sphere (PWR/SPH):
Strength or amount of correction
(a number between -20.00 and +20.00)

Base Curve (BC):
Curve of the contact lens' back surface
(a number between 8.0 and 10.0)

Diameter (DIA):
Diameter or size of the contact lens
(a number between 13.0 and 15.0)

Cylinder (CYL):
Correction for Astigmatic patients (toric lenses only)
(a number between -0.25 and -10.00)

Axis:
Correction for Astigmatic patients (toric lenses only)
(a number between 0 and 180)

Add Power (ADD):
Additional correction for bifocal contact lenses
(a number between +1.00 and +3.00)